Brand Trust | The Trusted Voice of Brands

The trusted voice of brands.

Quality customer conversations.

Brand Trust uses leading AI technology to learn everything we can about your products.

This data empowers our agents to have quality conversations with your customers!

Of course we can handle traditional customer support queries on your behalf across phone, email and social - but we go further - we drive positive customer interactions by enabling the sharing of deep product based conversations on ingredients, recipes, stock locations, instillation instructions, and so much more. Any data you have on your products, we will share with your customers in an interactive chat format.

We specialise in driving off-packaging customer queries via Whatsapp snippet QR codes. A convenient, low cost / low friction method of connecting with customers, collecting critical customer sentiment and market insights no matter where they are!

Our Solutions

Brand Trust differentiates our solution from that of traditional customer complaints sites or toll free numbers by offering a live interactive source of resolution information, that facilitates proactive helpful brand interactions. This drives positive brand sentiment either pre or post purchase to delight your customers.

CUSTOMER CONNECT

Enabling voice, email, and chat support capability across your brand assets, powered by highly effective agents leveraging our leading AI omni channel engagement platform.

CUSTOMER ANALYTICS

Each customer engagement is logged within the Brand Trust platform and allows for detailed analytics on region, product, category, demographic reporting.

CUSTOMER INSIGHTS

Due to the Brand Trust solution being a live agent engagement, we have the ability to collect key customer insights either through reactive or proactive survey polls.

Industry Applications

Apparel & Homeware

Gone are static instructions, move to dynamic chat based product information sharing as the customer needs it.

FMCG Products

Customers benefit from direct interaction with the brand at time of purchase for usage or quality queries.

Hospitality

Give customers the opportunity to send insightful feedback on their experience at the point of consumption.

Retail eCommerce

The ideal solution for eCommerce brands to activate order feedback straight off delivery packaging.

Brand Benefits

Revenue Growth

Increased customer engagement drives higher levels of retention and spend per customer.

Private Channel

Ability to drive conversations off public social domains into a private secure platform.

Audited Calls

All engagements are auto scanned for sentiment and quality analysis, raising red flags if present.

We’ll onboard your support channels with minimal disruption.

Switching from an existing support provider, or starting out fresh, is as easy as possible with our simple onboarding process. We can take on all channels at once, or stagger to suite your change needs. We also happy to partner with your marketing agency through the process.

Connect With Us

CALL

(060) 010 9542

hello@brandtrust.co.za

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